by Nancy Landis, Account Coordinator
“Reality is merely an illusion, albeit a very persistent one.” – Albert Einstein
Perception is a powerful thing. It can drive our thoughts and our actions. For many of us, it is truth. It is what we believe to be true, based on our interpretation of what we experienced.
In an article written by Tom Asacker, he states that in order to influence customer perceptions and behavior, we often work like crazy to persuade people with all of our facts – data, specs, studies, etc., when instead we “should be working to understand and appeal to people’s truth, because perception conditions their sensibilities and subsequent actions.”
Asacker’s article made me think about a recent exercise we did at a company meeting. The exercise involved reviewing different food advertisements from magazine publications. A snack food advertisement for Lay’s Classic Potato Chips continues to resonate with me.
The ad shows a child on a swing, enjoying a potato chip, with this look of extreme happiness on her face. Oh, to be a kid again and have the freedom of play and enjoying foods without guilt. The headline pays the photo off with: “It takes 12 muscles to smile or 3 simple ingredients. Just potatoes, all natural oil & a dash of salt.” I love this ad. It takes me back to the simple days of life. Just looking at the ad brought back warm feelings from my past. It recreated memories. It targeted my perception of the good times I associate with snack foods.
Usually, for me, “snack foods” often make me think of a table full of salty and sweet goodies that are extras to my daily diet, enjoyed while having fun. They are not part of a meal. They certainly aren’t healthy. And, more than likely, they are extras that my body probably doesn’t need, shouldn’t have, and I’ll need to work off the extra calories with some extra exercise.
How is Lay’s effectively changing my perception of chips? They did their homework. They know that people perceive chips as junk food and they have done a great job of emotionally changing that perception. By looking at that little girl’s bright, smiling face, I not only view the chips as natural and healthy, but also as creating the feelings of freedom that go along with being young. The ad made me feel happy. Content. Lay’s took all the negatives I normally associate with snacks and replaced them with good feelings surrounding their product.
This ad is selling an experience, a perception, not just a product with ingredients and nutritional facts. Now that’s a hard working ad.





