A few weeks ago I tuned into a webinar hosted by a fantastic vendor and partner of ours, Valassis. Valassis is one of the nation’s leading media and marketing services companies. They deliver value to consumers how, when, and where they want through their consumer brand, Red Plum. Valassis also offers a tremendous variety of other products, from E-Marketing all the way to direct-to-door marketing. They pretty much do it all so I was very interested when the opportunity came my way for their “Finding the Silver Lining” Webinar.
The theme behind Finding the Silver Lining was to first determine “your new consumer.” Who is this new consumer and how do you determine who this person is now, as opposed to yesterday? As we are slowly coming out of the recession, consumers are redefining their needs and wants. Some products that were once “needs” are actually being pushed to “wants” in the eyes of consumers (i.e. IPhone vs. Blackberry). Since consumers are redefining their shopping purchases, it is our number one job as an agency to make sure our client’s products are staying in the need category. Unfortunately the good old days of solely creating awareness to create loyal customers is long gone and frugality will be sticking around.
According to Valassis “the new consumer” is limiting, deal-seeking, and trading down. This person is budget conscious and “all about the savings”, which requires us to speak differently to them in all aspects. The media outlets and the creative we use to communicate our message must approach this particular consumer differently. They are buying only needs, cutting back on luxury, postponing purchases, and making fewer purchases. We want our products to make that need list because 61% of consumers are in the “value seeking” category.
So…where is the Silver Lining? Answer: Disruptive Behavior. Purchasing behavior is a three step cycle: original habitual conditions, disruptive behavior (i.e. economy), then new conditions. We are in the “new conditions” now as we are coming out of the recession so we need to learn how to advertise to the “new consumer” that is living in them.
By Lindsay Reasner, Media Director





